Refund policy

We keep refunds simple. If something isn't right, ask and we'll sort it out.

24-hour pass

A 24-hour pass is fully refundable within 14 days of purchase. That covers a tool that didn't work, a charge you didn't mean to make, or buying the pass twice.

TearDoc Pro

When TearDoc Pro is available, you can cancel it any time from your account. You won't be charged again, and you keep Pro until the end of the period you've paid for.

If a Pro renewal charges you and you haven't used Pro since, ask within 14 days of that charge and we'll refund it.

How to ask for a refund

Email admin@haskesolutions.com from the address on your TearDoc account. Include the date of the purchase and, if you have it, the order number from your receipt. We reply within 2 business days.

Refunds go back to the original payment method.

International orders

Orders from outside Kenya are sold by our online reseller, Paddle, which is the merchant of record. Paddle processes those refunds. You can also contact them directly using the details on your receipt.

Orders in Kenya

Orders paid in Kenyan shillings are refunded by Haske Solutions LTD through Paystack, to the M-Pesa number or card you paid with.

Your legal rights

You keep every right consumer law gives you where you live. This policy comes on top of those rights.